Free email support is available to all users of bliss. All we ask is you follow the following three steps before reporting your problem:

1. Describe the problem in as much detail as you can

In your email please describe in detail what you were doing when the problem occurred, exactly what the behaviour is, and what state bliss is left in now.

Good example: "I wanted to change the cover art for "Thriller" by Michael Jackson so I clicked on the change art link in the album overview page. The change art screen displays the following error: [...]"

Bad example: "Change art doesn't work"

2. Get the debug archive

bliss provides its own debug archive, which is a ZIP file containing logs, settings and lots of other contextual information. All of this information makes it easier to diagnose problems.

The easiest way to gather this information is to hit the button below to download the archive:

Download debug archive

Alternatively, the debug archive can be retrieved by going to (if bliss is running on the same computer as your browser) http://localhost:3221/debug or if it is some other computer, http://[bliss-ip]:3221/debug

Attach the archive or logs to the email you send, or if it is too large say so and I'll send you an invite to the bliss Dropbox folders so you can upload the information.

3. Send your email to bliss@blisshq.com

I'll reply as fast as I can.